Consultancy

If things haven't gone well with an inspection, don't worry, we can help you. We can write up your action plan and help you to address all remediation points.

We have help organisations across the country and in all sectors deal with everything from enforcement action through Regulation 31 notifications to remove or vary registrations, assistance with Teir 1 Health board appeals through to special measures monitoring and ongoing improvment from Inadequate to Good

Compass NE Consultants, have a wealth of experience gained from working with hundreds of organisations across the country. These have ranged from small care homes through to large national private health providers. We have assisted in re-registration, variations, dealing with the CQC enforcement and carrying out audits and investigations into safeguarding and serious incidents to provide professional witness reports.

At Compass NE Ltd we offer full support with any enforcement action, such as warning notices, restrictions being placed on services you provide, being placed in special measures or receiving notice of prosecution.

Our team of compliance experts will carry out a full assessment of your current situation and work with you to improve your compliance. In addition, we will guide you through the legal process and work with you to prevent any further enforcement action. We understand that every service provider and situation is different, therefore we will ensure that we tailor a bespoke plan to your exact compliance needs.

When the CQC issues an enforcement action against a service provider, proactivity is vital in responding to the situation. Our team will provide you with a responsive service, providing clarity and support on resolving any issues as efficiently as possible. We will act as an intermediary on your behalf through the process, and can provide representation at Tribunal if required or work with your insurers to ensure a positive outcome.

Care Plan SupportSupport for Care Homes, Domiciliary Care and Supported Living Services

Compass has provided support for hundreds of care providers across the country, we have assisted with:

  • Care Planning
  • Compliance Monitoring and inspections
  • Medications management systems
  • Safeguarding investigations and support with Adult safeguarding board reviews
  • CQC enforcement support

LOUND HALL CARE HOME

“As an organisation following a 'normal' inspection by the Care Quality Commission we felt it prudent to make contract with an organisation with expertise around the current legislation pertaining to our type of service provision. Compass NE was one of several companies we made contact with.

From the outset Compass NE presented themselves as a professional and knowledgeable organisation and following an initial forty-five minute meeting with Hugh Prior, we knew that Compass NE was an organisation that we could work with.

Our instinct about CQC was proven correct and without Compass' support and in-depth knowledge of legislation and the processes used by the inspectorate a challenge to the ensuing report could not have been made in conjunction with a formal complaint around the inspection process.

Compass' continued guidance both around public relations and audit processes have proved invaluable to our organisation.This organisation would not hesitate to recommend Compass NE for any work involving the Care Quality Commission.”

Mark Binns (Managing Director), Lound Hall Ltd., .

PARKVIEW NURSING HOME, BIRMINGHAM

“As a small company, we used Compass NE Ltd. on 3 occasions.  The first two were training sessions on "How To Inspect Like A CQC Inspector".  Following these sessions, we requested Hugh and his team to carry out an audit of both of our specialised Care Homes.  The audits were tough and very concise.  Hugh then followed up with any queries we had and supported us through the process of any pitfalls he found in our service.  Shortly after his audit we were visited by the CQC.  Hugh then supported us again to devise a robust action plan for the Commissioners.  We received a GOOD rating from the CQC and credit Hugh and his team in helping us achieve this via their very upfront and honest judgments of our service.”
Arvey Taker (Owner), Parkview Nursing Home, .

 

 

New CQC Mock Inspection

Single Assessment Framework and Quality Statements

 

 

CQC are in the process of altering the way they review and monitor compliance with the Health and Social Care Act.

There will be a greater emphasis on Providers proving their compliance with the new framework and less reliance upon inspectors carrying out onsite inspections, this means that Providers have to prove their compliance rather than an inspector doing this for them.

                             Get this wrong and it will effect your rating

If you are one of the thousands of organisations still waiting for a CQC inspection or haven’t been inspected for the last 3 years and are wondering how well you are still doing, then Compass NE can help.

Our years of experience both inside the regulator and working with Providers of adult health and social care for the past 18 years can give you a clear indication of your expected rating or of any issues that may negatively effect your rating.Through the use of our new Single Assessment Framework audit tools and years of experience we can help keep you on track, identify any areas of

We are now able to extend our auditing, offering remote and virtual audits.

We will send you details of the information that we require to carry out the remote audit. This may include requesting secure access to any relevant information that may be stored electronically.

Remote audit report and action plan will be sent to you within 10 working days of the scheduled audit date. You may need access to a portable video call device so that we can interview staff.

This audit covers all the SAF except for Caring due to the remote nature of the audit, but does include 10% of care plans being audited (up to 50 users).

Cost of this Service:

£650 fully inclusive

Each inspection culminates in an in-depth report and service improvement plan(SIP). Once this has been completed the client will have the opportunity to discuss in detail the SIP and how Compass can provide support via a Teams based meeting.Our costs are very competitive and start from as little as £750.00 fully inclusive for a one-day inspection and £1050.00 for a 2 day.

Each care service is charged slightly different and depends on the size and number of residents supported. We offer a substantial discount for multiple sites and repeat visits.

Support for Private clinics and Independant Health Care

We at Compass have worked with large scale NHS registered providers and small independent cosmetic clinics. This has included regular auditing in line with the KLOE through our annual support scheme, and in dealing with Health Tribunal appeals to regulation 31 notifications.

Compass have over the years assisted a number private and public health bodies deal with the demands and pressures of meeting the Key Lines of Enquiry and CQC demands.

We have supported organisations organisations with inspections, internal audit systems and in dealing with restrictions enforced by CQC.

Our services include:

  • Policy and procedure development
  • Critical Friend Inspections
  • Audit systems

Here is what some organisations had to say about our support:

ANGLIA COMMUNITY EYE SERVICES (ACES)

“As ACES grew we needed professional advice to manage the service and ensure we were compliant with CQC requirement.  As there is very little in the line of training for this area we came across Compass NE Ltd.  Meeting Hugh and his team was invaluable to our organisation.

In 2016 ACES invited Compass NE back to oversee our systems and processes as the way CQC inspected had changed.  The report from Compass NE highlighted a lot of areas that required improvement and was quite a shock but we took this on board and made the improvements suggested by Compass NE.

In April 2017 we were informed by CQC that we would be inspected in September.  We didn't contact Compass NE as we were fairly confident we knew what we had to do.

The inspections took place, we were inspected as a 'Trust' even though we are a very small provider in the community.  We achieved a rating of 'Good' in all areas and 'Outstanding' for care in our Cromwell Road facility.  Without the insight, help and support from Compass NE it might have been a very different story.”

Donna Sweeney (Registered Manager (Cromwell Road)), Anglia Community Eye Services Ltd., .