Thursday February 23, 2012

Birmingham Holiday Inn M6

Chapel Lane

Birmingham

B43 7BG

Map and Directions

Description:

“How to Inspect your Service like a CQC Assessor”

We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager for Commission for Social Care Inspection CSCI and Care Quality Commission CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring.

Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same way as a CQC Assessor.

The course will cover:

 
What will make an Inspector concerned / reassured against each Outcome Area
What they will look for when they are observing
Typical questions they will ask managers, staff and service users
How you can minimize your risk of provision

 
Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Dear Colleagues,

In addition to delivering training on how to assess your service like a CQC Assessor, we can also audit your Service provision against the same framework.  The advantages of having your service assessed prior to a CQC visit are as follows:

• Identify areas of weakness prior to a formal assessment, so giving you an opportunity to fix them before an assessment (don’t forget, the CQC publish all their reports on their website),
• Assist you in establishing value for money of your activities,
• Our assessment can be used to show as evidence to meeting Outcome Area 16: “Assessing and Monitoring the Quality of Service Provision.”

To do this, some information would need to be sent to us prior to any visit. This would include information such as:

1.           Any completed PCA’s or equivalent,

2.           Electronic version of all current policies and procedures,

3.           Staff hierarchy,

4.           Staff list (names and job titles),

5.           Staff turnover,

6.           Strategic / business plan,

7.           Analysis / action plans from staff and  user service user surveys” (no more than 12 months old),

8.           Training matrix

9.           Analysis of comments, concerns, complaints,

This is a sample of some of the information your CQC Assessor should assess before your on-site visit.

All our work is fully insured and indemnified up to £10 million. This is over and above the individual Compass guarantee on work undertaken.

To discuss our services in more detail, please call us on one of the numbers shown.

Open Training Courses Dates on the Events page

www.compass-ne.co.uk/events

Tuesday March 13, 2012

Holiday Inn

The Ringway

Holiday Inn

Preston

PR1 3AU

Map and Directions

What is a PCA?      A self-auditing tool

Workshop activities:

Complete a number of PCA’s with us to the standard expected by Care Quality Commission CQC Assessors.

On this course we will address the following Provider Compliance Assessments PCA’s:

Essential Standards for Quality and Safety

Outcome Area 1 – Respecting and involving people who use services

Outcome Area 4 – Care and welfare of people who use services

Outcome Area 5 – Meeting nutritional needs

Outcome Area 9 – Management of medicines

This training course and workshop will also include:

1. “Journey of the service user”

2. How is quality monitored and controlled?

3. Learning through the introduction of case studies.

4. Enhancing analytical skills for practice and how to manage deviations.

5. Completing YOUR Provider Compliance Assessment PCA with us.

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee. Attending this workshop also allows you to access discounts for further PCA support.

Thursday April 19, 2012

Manchester Holiday Inn

888 Oldham Road

Manchester

M40 2BS

Map and Directions

Description:

The “Preparation for Compliance” course covers the following:

1. How the Regulator will Inspect, and what they will look for.
2. How to access sources of information for desktop reviews.
3. The Judgement Framework and “Setting the Bar”.
4. What constitutes “Outcome” evidence.

Total Cost is £190 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Wednesday April 18, 2012

Holiday Inn Regents Park

Carburton Street

London

W1W 5EE

Map and Directions

What is a PCA?      A self-auditing tool

Workshop activities:

Complete a number of PCA’s with us to the standard expected by Care Quality Commission CQC Assessors.

On this course we will address the following Provider Compliance Assessments PCA’s:

Essential Standards for Quality and Safety

Outcome Area 1 – Respecting and involving people who use services

Outcome Area 4 – Care and welfare of people who use services

Outcome Area 5 – Meeting nutritional needs

Outcome Area 9 – Management of medicines

This training course and workshop will also include:

1. “Journey of the service user”

2. How is quality monitored and controlled?

3. Learning through the introduction of case studies.

4. Enhancing analytical skills for practice and how to manage deviations.

5. Completing YOUR Provider Compliance Assessment PCA with us.

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee. Attending this workshop also allows you to access discounts for further PCA support.

Tuesday April 17, 2012

Holiday Inn- Hull Marina

Castle Street, North Humberside

Hull

HU1 2BX

Map and Directions

Description:

“How to Inspect your Service like a CQC Assessor”

We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager for Commission for Social Care Inspection CSCI and Care Quality Commission CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring.

Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same way as a CQC Assessor.

The course will cover:

1. What will make an Inspector concerned / reassured against each Outcome Area
2. What they will look for when they are observing
3. Typical questions they will ask managers, staff and service user
4. How you can minimize your risk of provision

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Thursday April 12, 2012

Holiday Inn

The Ringway

Preston

PR1 3AU

Map and Directions

Description:

“How to Inspect your Service like a CQC Assessor”

We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager for Commission for Social Care Inspection CSCI and Care Quality Commission CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring.

Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same way as a CQC Assessor.

The course will cover:

1. What will make an Inspector concerned / reassured against each Outcome Area
2. What they will look for when they are observing
3. Typical questions they will ask managers, staff and service user
4. How you can minimize your risk of provision

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Wednesday April 11, 2012

Holiday Inn Jct 25 M1

Bostocks Lane, Sandiacre

Holiday Inn Jct 25 M1

Nottingham

NG10 5NJ

Map and Directions

Description:

“How to Inspect your Service like a CQC Assessor”

We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager for Commission for Social Care Inspection CSCI and Care Quality Commission CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring.

Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same way as a CQC Assessor.

The course will cover:

• What will make an Inspector concerned / reassured against each Outcome Area
• What they will look for when they are observing
• Typical questions they will ask managers, staff and service users
• How you can minimize your risk of provision

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Tuesday April 10, 2012

Holiday Inn Regents Park

Carburton Street

London

W1W 5EE

Map and Directions

Description:

“How to Inspect your Service like a CQC Assessor”

We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager for Commission for Social Care Inspection CSCI and Care Quality Commission CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring.

Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same way as a CQC Assessor.

The course will cover:

1. What will make an Inspector concerned / reassured against each Outcome Area
2. What they will look for when they are observing
3. Typical questions they will ask managers, staff and service user
4. How you can minimize your risk of provision

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

Thursday April 5, 2012

Aston Hotel

Coatham Mundeville

Darlington

DL1 3NL

Map and Directions

What is a PCA?      A self-auditing tool

Workshop activities:

Complete a number of PCA’s with us to the standard expected by Care Quality Commission CQC Assessors.

On this course we will address the following Provider Compliance Assessments PCA’s:

Essential Standards for Quality and Safety

Outcome Area 1 – Respecting and involving people who use services

Outcome Area 4 – Care and welfare of people who use services

Outcome Area 5 – Meeting nutritional needs

Outcome Area 9 – Management of medicines

This training course and workshop will also include:

1. “Journey of the service user”

2. How is quality monitored and controlled?

3. Learning through the introduction of case studies.

4. Enhancing analytical skills for practice and how to manage deviations.

5. Completing YOUR Provider Compliance Assessment PCA with us.

Total Cost is £250 per delegate, this includes lunch and refreshments.

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee. Attending this workshop also allows you to access discounts for further PCA support.