We have developed a new course based on the courses I used to oversee when I was the Training and Support Manager in Commission for Social Care Inspection CSCI and Care Quality Commission  CQC. With the new inspection regime of all Social and Healthcare Services being inspected once a year as a minimum, there is an expectation that there will be an increase in the number of enforcement cases occurring. Make sure you are meeting best practice through a robust and practical auditing programme. This course will take you through an Inspection in the same was as a CQC assessor.

 

The course will cover:

• What will make an Inspector concerned / reassured against each Outcome Area,
• What they will look for when they are observing,
• Typical questions they will ask managers, staff and service users,
• How you can minimize your risk of provision.

 

Dates and locations for November are as follows:

Birmingham – Wednesday 9 November

London – Thursday 3 November

 

Cost is £250 per head. Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

 

Provider Compliance Assessment Support Workshops and Surgeries

We now have both workshops and surgeries. The workshops are a full day support session, the surgeries are one hour of one to one focused support. If there is a particular area you are still struggling with, come to us and we will provide some clarity and direction. Alternatively the hour can be used to as a generalized review of your completed PCA’s. These support sessions can be bought in one hour increments for only £80 per hour.

Workshops are for the full day and dates are now available. On this course we will address the following Provider Compliance Assessments: OA1- Respecting and involving people who use services; OA 4 – Care and welfare of people who use services; OA 5 – Meeting nutritional need; OA – 9 – Management of medicines.

 

Workshop details:

• The journey of the service user – areas you manage, areas you monitor,
• The monitoring and control of quality and staff behaviours,
• Applying metrics to behaviour types,
• Outcome Areas 1, 4, 5 and 9.

The following link will take you to an example template for Outcome Area 1. It’s only the first two pages, but will give you an indication as to what to look for.

 

http://www.compass-ne.co.uk/docs/OA%201%20Respecting%20and%20involving,%20pages%201%20and%202%20.pdf

 

 

We are running workshops in this area which seem to have been well received.

Feedback for this course includes:

 

“A plus plus course, much time saved being put on the right path!”(Lee Asbury LWA Holdings Ltd)

 

“An excellent course and trainer who provided a lot of information” (Charlotte Gardiner , SureCare)

 

“I have attended a variety of courses provided by differing organisations since the change of regulation was announced.  Most of the courses I attended were very general and failed to meet my needs, then I attended my first course with Compass.  The difference was very simple, I was interacting with Compass presenters who knew their subject, and most importantly they could answer my questions in a very practical and easily understood manner” (Richard White, Stanfield Nursing Home)

 

 

Workshop dates and locations are as follows:

Birmingham – Thursday 15 November,

Leeds – Tuesday 1 November

London – Thursday 10 November

Cost is £250 per head. Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

 

Surgery dates and locations are as follows:

London – Thursday 17 November

Manchester – Tuesday 8 November

Cost is £80 per hour (for the first person, £25 for each additional person up to a maximum of 4).

Should you take out a Membership within 30 days of attending a course, this will be deducted from your membership fee.

 

 

Membership

For information about ongoing support through our Membership scheme visit our website or call and have a chat. We also have non-member support packages. These are template forms, guidance notes and instructions, but without the on-site and telephone support. Again, call the office should you need more information.